The company JUNE SAS, registered with the Paris Trade and Companies Register under number 932 912 405, with its registered office at 29 rue de Clichy, 75009 Paris, France, together with all of its subsidiaries (hereinafter collectively referred to as the “Operator”), directly or indirectly manages furnished apartments (hereinafter the “Apartments”) offered to transient clients (hereinafter the “Client”) for short or medium-term stays, de ned as stays of fewer than twenty-eight (28) consecutive nights, under the brand name Babylon.
These General Terms and Conditions of Sale (GTCS) govern all reservations meeting these criteria, regardless of the booking channel used.
For any other type of rental (notably for stays exceeding twenty-eight (28) nights), a specific rental agreement shall be executed between the Client and the Operator, which will fully replace these GTCS.
Under no circumstances may the Apartments be considered or used by the Client as their primary residence, whether for personal, professional, family, or medical reasons. The Client declares and warrants that they have, for the entire duration of their stay, a primary residence separate from the rented Apartments.
Furthermore, it is strictly forbidden to conduct any professional, commercial, craft, or liberal activity within the Apartments.
ARTICLE 1 – RESERVATION
1.1 Reservation
A reservation of an Apartment with the Operator shall only be deemed firm and final upon receipt by the Client of written confirmation issued by the Operator.
Such confirmation takes the form of an email sent to the Client, summarizing the essential elements of the reservation and attesting to its validation.
1.2 Additional Services
The Client expressly declares that any reservation of services offered by the Operator is made strictly for personal use, excluding any professional, commercial, industrial, craft, or liberal use.
As a consumer, the Client benefits from specific rights under the French Consumer Code. These rights may be forfeited if the reserved services are used, directly or indirectly, for professional purposes.
The Client remains solely responsible for the choice of services and their suitability to their needs. Accordingly, the Operator shall under no circumstances be held liable for any mismatch between the reserved services and the Client’s needs.
1.3 Personal Nature of Reservation
All reservations are strictly personal and nominative. They may not be assigned, transferred, or made available to third parties, whether free of charge or for a fee.
If a change of identity is required (e.g., a change of name), the Client must immediately inform the Operator. Such modification shall only be effective after prior written confirmation from the Operator.
1.4 Photos and Descriptions
Photographs, illustrations, graphic representations, and textual descriptions appearing on the Operator’s website and/or in any catalogue or promotional material are not contractually binding.
While the Operator strives to provide the most accurate representation possible of the Apartments, differences or variations may occur, notably due to changes in
furniture, equipment, decoration, or renovation works. Such variations may not, under any circumstances, justify cancellation of the reservation or give rise to any claim or compensation by the Client.
ARTICLE 2 – RATES
2.1 Currency
All reservations, regardless of their origin, must be paid exclusively in euros (€), unless otherwise agreed
2.2 Rates and Included Services
Applicable rates are flexible and vary depending on several factors, including the booking date, the start date of the stay, its duration, and the type of Apartment (studio, one-bedroom, etc.).
Rates are indicated per Apartment and per night for the selected period and duration, regardless of the number of occupants (within the authorised maximum capacity). They include the rental of the Apartment, applicable taxes, as well as utilities related to accommodation (water, electricity, heating).
2.3 Additional Services
Unless expressly stated otherwise (included in the rate or selected at the time of booking), additional services offered by the Operator are optional and, where applicable, subject to additional charges.
2.4 Taxes
The tourist tax is included in the rate at the time of invoicing.
Any change in the applicable tax rate, as well as the introduction of new taxes or contributions imposed by the competent authorities, will be automatically reflected in the total price due by the Client, without this constituting grounds for cancellation or claim.
2.5 Indicative Prices
Prices mentioned with the wording “From” on the Operator’s promotional materials or website correspond to sample rates applicable on certain dates or for specific destinations.
They are indicative and non-contractual and are only valid for the explicitly mentioned periods and locations.
ARTICLE 3 – GUARANTEES
3.1 Reservation Guarantee
All reservations must be guaranteed with a valid credit card number on the scheduled start date of the stay.
3.2 Deposits, Advance Payments, and Security Deposits
Depending on the type of reservation, the Operator may require, at the time of booking or prior to access to the premises, the payment of a deposit, advance payment, or security deposit.
3.3 Non-Compliance with Guarantees
Failure to provide or settle the required guarantees will result in the reservation not being considered guaranteed and may lead to its cancellation by the Operator.
3.4 Use of Guarantees
The guarantees referred to in Articles 3.1 and 3.2 may be used by the Operator to cover any non-payment by the Client of sums due under the reservation, payment for additional services, damage caused in the Apartments or common areas, as well as theft or deterioration noted in the Apartment. In such cases, the credit card used for the reservation may be charged after the Client’s departure for the outstanding amount or based on a repair estimate.
3.5 Presentation of Documents
The credit card used for the reservation, as well as valid identification, may be requested at any time by the Operator, if this information was not previously provided during the Online Check-In process. Failure to present or provide such documents may result in the Operator denying access to the Apartment.
ARTICLE 4 – PAYMENT OF THE RESERVATION
These payment terms apply to all reservations, regardless of the duration of stay.
4.1 Payment Methods
4.2 Full Payment Before Stay
In all cases, the full amount of the reservation must be paid prior to access to the premises.
4.3 Late Payment Penalties
In the event of non-compliance with the agreed payment deadlines, late payment penalties may be applied by the Operator. These penalties shall accrue from the day following the due date of the invoice, at an annual rate of 15%, calculated on the total amount including VAT of the invoice. Furthermore, in the event of debt collection through legal proceedings, an additional penalty equal to 15% of the sums due will also be payable.
ARTICLE 5 – CANCELLATION / MODIFICATION OF THE RESERVATION
These cancellation and modification conditions apply to all reservations unless special conditions have been agreed, either through the sales channel used by the Client, under a specific rate, or under any other particular condition accepted on a case-by-case basis.
5.1 Cancellation of the Reservation
If cancellation occurs within fourteen (14) days prior to the check-in date (start of the stay), cancellation fees equal to 100% of the total reservation amount will apply. For cancellations made more than 14 days before check-in, no fees will be charged.
In the event of a no-show on the scheduled arrival date, the Operator reserves the right to apply cancellation fees equal to 100% of the total reservation amount.
As for additional services selected during the reservation, any cancellation made after the above deadlines will not be accepted by the Operator, and the corresponding amount will remain fully due.
5.2 Partial Modification of the Reservation
5.3 Notification of Cancellation
To be effective, any cancellation, whether total or partial, must be notified:
- directly to the Operator by email for reservations made via the website or direct contact,
or
- via the third-party booking system used to reserve the Apartment.
ARTICLE 6 – PRE-PAID STAYS AND OFFERS (NON-REFUNDABLE / NON-EXCHANGEABLE)
6.1 Applicability
Certain offers may be designated as NON-EXCHANGEABLE, NON-REFUNDABLE, and marked “PREPAY.” For such offers, the conditions outlined in this Article prevail over the cancellation and modification provisions set forth in previous Articles.
6.2 Immediate Payment
When booking a PREPAY offer, full payment for the stay is required immediately.
Without such prepayment, the reservation cannot be considered guaranteed.
6.3 No Modification or Refund
Due to the preferential rate granted for these offers, they cannot be exchanged, refunded, or modified. Any request for modification or cancellation will systematically be refused. Regardless of the cancellation date, compensation equal to 100% of the total stay amount will be retained. Any additional services reserved and invoiced but not used will not be refunded.
6.4 No-Show
In the event of a no-show on the scheduled arrival date, the full amount of the stay remains payable in full, without exception.
ARTICLE 7 – CHECK-IN AND CHECK-OUT
7.1 Access to the Apartment
Check-in to the Apartment is available from 4:00 p.m., with no time limit for arrival, subject to the completion of the online check-in form. Clients are encouraged to complete this form, sent via email and booking channels, prior to arrival in order to facilitate access to the Apartment.
7.2 Departure from the Apartment
The Apartment must be vacated by 11:00 a.m. on the day of departure (end of stay date). Any delay beyond this time may result in an additional night’s charge.
7.3 Indicative Times
The above times are provided for reference only and may vary depending on the Apartment. Where applicable, specific times will be communicated to the Client prior to arrival.
ARTICLE 8 – OCCUPANCY
8.1 Maximum Capacity and Fire Safety
For fire safety reasons, each Apartment is designed for a maximum number of occupants and may under no circumstances accommodate more. Additional beds cannot be added.
8.2 Children and Apartment Capacity
All children aged 2 years and older are considered full occupants and are included in the maximum occupancy of the Apartment.
8.3 Baby Cots
Exceptionally, baby cots (for children under 2 years old) may be provided upon request at the time of reservation, subject to availability.
8.4 Assignment and Use of the Apartment
The rental is granted to the individual who made the reservation, whose contact details and personal information are held by the Operator. The Client may not lend, sublet, or transfer the Apartment to a third party in any form whatsoever.
ARTICLE 9 – MINORS
9.1 Access and Cancellation for Minors
The Operator reserves the right to deny access to the Apartment to any minor under the age of 18 who is not accompanied by their legal representative, if a reservation was made in violation of this rule. In such cases, the Operator may also immediately cancel the stay.
If the Operator becomes aware, prior to the start date of the stay, that a reserved Apartment is intended to accommodate minors under 18 years of age without the presence of their legal representatives, it may cancel the reservation at any time.
None of the above-mentioned cancellations shall entitle the Client to a refund of amounts already paid.
9.2 Accommodation of Babies
Accommodation of a baby under two (2) years of age in their parents’ Apartment is free of charge, provided this is indicated at the time of reservation.
Baby cots may be reserved in advance, subject to availability, by sending a request by email to the Operator at the time of booking.
10.1 Collection and Purpose of Data
By reserving a stay in one of the Operator’s Apartments, the Client consents to the processing of their personal data by the Operator. This data is necessary to create and validate the reservation and may also be used to better understand the Client and to send them information about the products and services of the Operator’s group.
Failure to provide this information will prevent the Operator from recording the reservation.
10.2 Recipients and Data Transfers
The collected data is intended for the Operator as well as for its service providers involved in managing the reservation. It may be transferred to entities located outside the European Union, for the purpose of managing the reservation, case follow-up, or on the basis of authorisation granted by the CNIL (French Data Protection Authority).
ARTICLE 11 – HOUSE RULES
11.1 Availability of House Rules
A house rules document can be accessed in each Apartment via the Guest App QR code provided on welcome cards. Each Client is deemed to have read and accepted its provisions.
11.2 Maintenance and Precautions
The Client agrees to maintain the furnished property provided in good overall condition and to notify the Operator of any defect or malfunction. The Operator recommends taking the following precautions to avoid inconvenience: close windows before leaving the Apartment and ensure the door is properly locked upon each departure.
11.3 Operator’s Access
The Operator reserves the right to enter the Apartments to perform cleaning, inspect general condition, or enforce safety regulations.
11.4 Animals
Animals are not permitted in the Apartments.
11.5 Smoking Prohibition
Smoking is strictly prohibited in the Apartments as well as in the common areas of the buildings.
11.6 Events and Activities
It is strictly forbidden to organise private or public events, including parties and commercial activities, within the Apartments.
11.7 Respect for Neighbours
The Apartments must be occupied responsibly and respectfully. Neighbourhood peace and quiet must be preserved throughout the stay. Noise disturbances are prohibited between 10:00 p.m. and 8:00 a.m.
11.8 Internet Access Use
Apartments provide Wi-Fi access. The Client agrees to use IT resources in compliance with applicable laws, in particular not to reproduce, distribute, make available, or communicate to the public any works protected by copyright or related rights without authorisation from the rights holders. The Client must comply with the security policies of the Internet provider and refrain from any action that may compromise security measures. Failure to comply may constitute an act of copyright infringement punishable under the French Intellectual Property Code (fine of €300,000 and three years’ imprisonment).
11.9 Breach of House Rules
In the event of the Client’s breach of obligations, particularly the house rules, the Operator reserves the right to terminate the stay and retain all amounts already collected.
11.10 Forgotten Personal Belongings
The Operator cannot be held liable for items or personal effects forgotten in the Apartment upon the Client’s departure.
ARTICLE 12 – LIABILITY
12.1 Limitation of Liability
The Operator informs the Client that furnished rental accommodation does not fall within the scope of hotelkeeper liability. Consequently, the Operator shall not be held liable in the event of loss, theft, or damage to personal belongings, whether in the Apartments or in the common areas.
12.2 Prescription and Recovery
The statute of limitations applicable to amounts due under services sold by the Operator does not fall within the scope of the hotelier’s limitation period provided in Article 2272 of the French Civil Code.
By exception to Article 2244 of the Civil Code, the sending of a registered letter with acknowledgment of receipt by the Operator to any indebted Client interrupts the applicable limitation period.
ARTICLE 13 – APPLICABLE LAW
13.1 Governing Law
The Operator’s services and these General Terms and Conditions of Sale are governed by French law, without prejudice to applicable private international law rules. This law applies both to substantive and procedural rules.
13.2 Limitation of Client’s Rights
The Client may not invoke the statutory provisions applicable to residential leases, particularly regarding the right to remain in the premises.
The Client agrees not to establish residence at the establishment’s address, whether for tax, professional, or any other purposes, and not to lend, sublet, or assign the Apartment to any third party in any form whatsoever.
13.3 Police Form
In accordance with applicable regulations, the Client may be required, on the date of entry into the Apartment, to complete a police form. For this purpose, the Client must present valid identification, in order to verify the possible obligation to complete the form.
ARTICLE 14 – AFTER-SALES SERVICE
The Operator’s teams remain available to the Client during their stay to respond to any complaint, resolve any reported malfunctions, and ensure the Client fully enjoys their stay. The Client is invited to contact them for any request.
Any complaint made after the stay must be sent by email to contact@babylon-stays.com , within two (2) months from the end date of the stay, so that the Operator can respond as promptly as possible.
The Client is informed that the later the complaint is submitted, the more difficult it may be to handle optimally.
To facilitate processing, the Client is requested to include in their email: the name of the person who booked the stay, the reservation number, the place and dates of the stay, as well as the type of Apartment booked. It is also recommended to attach all supporting documents that would allow the Operator to process the complaint more efficiently.
ARTICLE 15 – RELOCATION
15.1 Relocation in Case of Unexpected Events
In the event of exceptional circumstances, impossibility to provide the reserved Apartment, or force majeure, the Operator may offer the Client relocation, for all or part of the stay, to an Apartment of equivalent category, offering similar services.
15.2 Additional Costs
Any additional cost related to the change in type of Apartment shall be borne by the Operator.
ARTICLE 16 – ENFORCEABILITY OF THE GTCS
16.1 Acceptance of the GTCS
16.2 Amendments to the GTCS
16.3 Priority of Special Conditions
In case of contradiction between these GTCS and the special conditions of a rate (for example, non-modifiable or non-refundable public rates) or another contract, such special conditions shall prevail.